Zeplo — WhatsApp Messaging for QCall AI
Zeplo is a WhatsApp marketing and messaging platform that integrates with QCall AI to send automated WhatsApp messages during your AI-powered call workflows. With Zeplo, you can:
- Send WhatsApp template messages automatically when a call ends
- Send WhatsApp messages when a call is not answered
- Use AI-powered parameter extraction to personalize messages with data from the conversation
- Support authentication (OTP) templates, marketing, and utility templates
- Test templates before deploying them in production
Prerequisites
Before setting up Zeplo integration, ensure you have:
- A Zeplo account with an active WhatsApp Business channel connected
- At least one WhatsApp message template created and approved in Zeplo
- An API Key and API Secret generated from Zeplo’s settings
How It Works
QCall AI uses three credentials from your Zeplo account:
| Credential | Description | Where to Find |
|---|
| API Key | Authenticates API requests | Zeplo Dashboard → Settings → API Key Setting |
| API Secret | Secret key paired with API Key | Created alongside the API Key |
| Channel ID | Identifies your WhatsApp channel | Zeplo Dashboard → Settings → Channel Setting |
- Fetch templates — Automatically load your approved WhatsApp templates from Zeplo
- Extract parameters — Parse template placeholders (
{"{{1}}"}, {"{{2}}"}, etc.) and present them for AI hints
- Send messages — Trigger WhatsApp messages at the end of calls or when calls go unanswered
- Handle OTP — Automatically replicate OTP values across body and button for authentication templates
Required Keys for Assistant Setup
When creating an assistant with a Send Message action, you need these Zeplo fields:
| Key | Required | Description |
|---|
| API Key | Yes | From Zeplo → Settings → API Key Setting. Used to authenticate all API requests. |
| API Secret | Yes (create) | Created alongside the API Key. Only shown once — save it securely. Not required when editing existing config. |
| Channel ID | Yes | UUID identifying your WhatsApp channel. From Zeplo → Settings → Channel Setting. |
| Zeplo Template | Yes | An approved WhatsApp template selected in the Send Message action. |
| Parameter Hints | Yes | One hint per template placeholder, telling the AI what value to extract. |
| Condition Text | Yes | Describes when to trigger the WhatsApp message (e.g. “after order placed”). |
The API Key, API Secret, and Channel ID are configured once in Integrations → Zeplo. The Template, Parameter Hints, and Condition Text are configured per assistant Send Message action.
Setup Overview
Follow these guides to get started:
- Step-by-step Zeplo Setup — Create your Zeplo account and generate API credentials
- Zeplo Template Configuration — Configure templates and parameter hints in QCall AI
