> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qcall.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Zeplo Integration

> Connect QCall AI with Zeplo to send WhatsApp messages via templates during and after calls.

## Zeplo — WhatsApp Messaging for QCall AI

Zeplo is a WhatsApp marketing and messaging platform that integrates with QCall AI to send automated WhatsApp messages during your AI-powered call workflows. With Zeplo, you can:

* Send **WhatsApp template messages** automatically when a call ends
* Send WhatsApp messages when a call is **not answered**
* Use **AI-powered parameter extraction** to personalize messages with data from the conversation
* Support **authentication (OTP)** templates, marketing, and utility templates
* **Test templates** before deploying them in production

<Frame>
  <img src="https://mintcdn.com/qcall/t5jiTtjPBYhwUbKr/images/zeplo/01-dashboard.png?fit=max&auto=format&n=t5jiTtjPBYhwUbKr&q=85&s=38a3b5b877cef3023b3a566f1dbf23d2" style={{ borderRadius: "0.5rem" }} width="1030" height="770" data-path="images/zeplo/01-dashboard.png" />
</Frame>

## Prerequisites

Before setting up Zeplo integration, ensure you have:

1. A **Zeplo account** with an active WhatsApp Business channel connected
2. At least one **WhatsApp message template** created and approved in Zeplo
3. An **API Key** and **API Secret** generated from Zeplo's settings

## How It Works

QCall AI uses three credentials from your Zeplo account:

| Credential     | Description                      | Where to Find                                |
| -------------- | -------------------------------- | -------------------------------------------- |
| **API Key**    | Authenticates API requests       | Zeplo Dashboard → Settings → API Key Setting |
| **API Secret** | Secret key paired with API Key   | Created alongside the API Key                |
| **Channel ID** | Identifies your WhatsApp channel | Zeplo Dashboard → Settings → Channel Setting |

When configured, QCall AI can:

1. **Fetch templates** — Automatically load your approved WhatsApp templates from Zeplo
2. **Extract parameters** — Parse template placeholders (`{"{{1}}"}`, `{"{{2}}"}`, etc.) and present them for AI hints
3. **Send messages** — Trigger WhatsApp messages at the end of calls or when calls go unanswered
4. **Handle OTP** — Automatically replicate OTP values across body and button for authentication templates

## Required Keys for Assistant Setup

When creating an assistant with a **Send Message** action, you need these Zeplo fields:

| Key                 | Required     | Description                                                                                                   |
| ------------------- | ------------ | ------------------------------------------------------------------------------------------------------------- |
| **API Key**         | Yes          | From Zeplo → Settings → API Key Setting. Used to authenticate all API requests.                               |
| **API Secret**      | Yes (create) | Created alongside the API Key. Only shown once — save it securely. Not required when editing existing config. |
| **Channel ID**      | Yes          | UUID identifying your WhatsApp channel. From Zeplo → Settings → Channel Setting.                              |
| **Zeplo Template**  | Yes          | An approved WhatsApp template selected in the Send Message action.                                            |
| **Parameter Hints** | Yes          | One hint per template placeholder, telling the AI what value to extract.                                      |
| **Condition Text**  | Yes          | Describes when to trigger the WhatsApp message (e.g. "after order placed").                                   |

<Note>
  The **API Key**, **API Secret**, and **Channel ID** are configured once in **Integrations → Zeplo**. The **Template**, **Parameter Hints**, and **Condition Text** are configured per assistant Send Message action.
</Note>

## Setup Overview

Follow these guides to get started:

1. [Step-by-step Zeplo Setup](/general/integrations/zeploSetup) — Create your Zeplo account and generate API credentials
2. [Zeplo Template Configuration](/general/integrations/zeploTemplates) — Configure templates and parameter hints in QCall AI