SMS Chat
QCall AI allows you to send and receive SMS messages using the phone numbers configured on your dialers. SMS chat is automatically available once you have a dialer set up with a valid phone number.How to Send SMS
There are two ways to send SMS messages:1. During a Call (Action-Based)
You can configure your assistant to send SMS messages during or after a call using the sendMessage action. Follow these steps:- Go to Assistant Settings under Call Platforms
- In the Actions section, add a new action of type
sendMessage - Configure the SMS settings:
- is_sms: Enable SMS messaging
- description: Condition text describing when to send the SMS (e.g., “Send SMS when the customer requests a booking confirmation”)
- content: The SMS message content (supports custom variables like
{{first_name}}) - end_call_sms: Send SMS after the call ends
- end_call_sms_not_answered: Send SMS if the call is not answered
2. Bulk SMS via Campaigns
You can send SMS messages to an entire tag list by creating a campaign with SMS actions enabled.SMS Best Practices
- Keep messages concise and clear
- Use custom variables to personalize messages
- Include a clear call-to-action
- Respect opt-out requests immediately
- Check local regulations for SMS marketing compliance
Limitations
- SMS messages are limited to 160 characters per segment
- International SMS rates may vary based on your dialer provider
- SMS delivery is not guaranteed and depends on carrier networks