> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qcall.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> This page describes everything we need to know about QCall AI Chat

## What is <span style={{color:"#ca8a04"}}>QCall AI Chat</span> ?

QCall AI Chat enables real-time, AI-powered conversations with your customers across multiple messaging channels. It brings the same intelligent voice assistant capabilities to text-based messaging, allowing you to engage customers through SMS, WhatsApp, and web chat.

## Key Features

* **Multi-Channel Support**: Engage customers via SMS, WhatsApp, and web chat from a single platform
* **AI-Powered Responses**: Leverage your existing assistant scripts and knowledge base for intelligent chat responses
* **Live Handoff**: Seamlessly transfer conversations from AI to human agents when needed
* **Automated Follow-ups**: Send automated messages after calls or based on trigger events
* **CRM Integration**: Sync chat conversations with your existing CRM (HubSpot, Salesforce, Zoho, GoHighLevel)

## How to Access Chat

Login into the [dashboard](https://app.qcall.ai/admin/dashboard) and open the Chat section.

## Chat Channels

| Channel          | Description                                                           | Status    |
| ---------------- | --------------------------------------------------------------------- | --------- |
| SMS              | Send and receive text messages using your dialer phone number         | Available |
| WhatsApp (Zeplo) | Send WhatsApp messages using approved templates via Zeplo integration | Available |
| Web Widget       | Embed a chat widget on your website for visitor engagement            | Available |