What is QCall AI Chat ?
QCall AI Chat enables real-time, AI-powered conversations with your customers across multiple messaging channels. It brings the same intelligent voice assistant capabilities to text-based messaging, allowing you to engage customers through SMS, WhatsApp, and web chat.Key Features
- Multi-Channel Support: Engage customers via SMS, WhatsApp, and web chat from a single platform
- AI-Powered Responses: Leverage your existing assistant scripts and knowledge base for intelligent chat responses
- Live Handoff: Seamlessly transfer conversations from AI to human agents when needed
- Automated Follow-ups: Send automated messages after calls or based on trigger events
- CRM Integration: Sync chat conversations with your existing CRM (HubSpot, Salesforce, Zoho, GoHighLevel)
How to Access Chat
Login into the dashboard and open the Chat section.Chat Channels
| Channel | Description | Status |
|---|---|---|
| SMS | Send and receive text messages using your dialer phone number | Available |
| WhatsApp (Zeplo) | Send WhatsApp messages using approved templates via Zeplo integration | Available |
| Web Widget | Embed a chat widget on your website for visitor engagement | Available |